Transactions with empathy

With empathy in person and in online service, EYATH “answers” to the difficulties of its daily transactions with the consumers, while ensuring the training and development of the skills of its staff.

In this way, the Director of Consumer Service, Marianna Grigoraskou, and the Head of the Digital Transformation and Innovation Department, Dr. Anna Satsiou, summarized the company’s policy in its daily transactions with the public from the podium of the 11th Conference on Good Practices in Customer Service, in Athens.

“We focus on the education and ongoing training of our staff, we respect the personality of each one, while at the same time we treat all our customers equally, leaning towards the problem and their particularities”, pointed out Ms. Grigoraskou.

Ms. Satsiou spoke about the goals of the company’s digital transformation with regard to the customer service cycle. “We are interested, on the one hand, in facilitating the work of employees and increasing their efficiency, and on the other hand, in improving the experience of our consumers in our digital services”, she pointed out. She referred to the challenges the company faced during its digital transition, the way in which the new digital tools were designed and gave a brief presentation of MyEyathPortal and the corresponding mobile application.

The 11th Conference on Good Practices in Customer Service by Boussias Events was organized under the auspices of the Hellenic Institute of Customer Service (EIEP), bringing together leading professionals, executives and industry experts from all over Greece.