In the event that you wish to replace your hydrometer due to (a) any damage (confused, installed upside down, stopped, damaged due to frost, cloudy, dirty, does not measure correctly, wear or theft, intervention by an unauthorized person) or (b) an increase in your consumption, you can request it through the Check / Hydrometer Replacement request on the MyEyathPortal. After logging in with your taxisnet passwords, you will then need to confirm your water intake from the Connections -> Pending menu, select the connection and submit a confirmation request. Once the connection is confirmed, it will appear in your confirmed connections and you will then be able to select and submit the Operation Check / Replacement / Transfer of Hydrometer request from the Requests menu.

Following your application and the agreement of the service that will perform the autopsy, your hydrometer will be replaced.
In the event that the expense is borne by the customer, it is paid in advance or collected together with the next water consumption bill, as the case may be.
For more information, you can consult the applicable water abstraction regulation (https://www.eyath.gr/wp-content/uploads/2019/02/kanonismos-ydrolipsias.pdf, Page 17 Article 5, paragraph 5.1 Replacement of water meters, cases 5.1.1, 5.1.2, 5.1.3, 5.1.4, 5.1.5).
Information on replacement costs can be found at the link https://portal.eyath.gr/#/guest-help?option=replacement