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Water Intake TransferOwner / Tenant
Water Intake Reconnection
A prerequisite for a transfer is that there are no debts. In case of outstanding debt, it should be paid on the day of the transfer or be settled.
Find out about the documents required or submit your request online by clicking here.
ATTENTION
Make sure that the billpayer is the actual user. Otherwise the accumulated debts are payable by the owners of the properties.
Moreover, under the EYATH S.A. Water Intake Regulation, if ownership of a property is transferred, the new owner must pay any previous debts for water bills for the property connected to the network, if the water supply to it has been turned off.
How to get your guarantee back
In some cases, upon signing a Water Supply Contract, an amount is paid as a deposit.
When you leave the property, you have the option to request a return of the deposit, following the procedure that corresponds to your case.
- either together with a request for termination,
- or separately, if the water supply has already been transferred to a new client
(e.g. a new tenant or owner).
The available options for the Guarantee Return and the necessary actions are detailed below.
Process & Options:If you paid a deposit when signing the Water Intake contract, you have the following options for its return.
1. Water Intake Termination & Guarantee Refund
The Water Intake Termination and the Guarantee Refund are submitted simultaneously as a single request, upon your departure from the property.
Find out about the supporting documents required by clicking here.
A necessary condition for processing the request for Water Intake Termination is that there are no debts in the requested water supply.
Along with the necessary supporting documents for the termination, a Bank Account Certificate is also required, in which you appear as the beneficiary or co-beneficiary, in order for the amount to be refunded.
You can now submit your request electronically through MyEyathPortal. Learn about the benefits of MyEyathPortal by clicking here.
- Submit & wait for approval of Water Confirmation
- After approval go to:
Requests ➜ New Request ➜ Water Intake Termination
Attach: a) Lease Agreement termination (with acceptance) and b) considered as genuine of the signature (at a KEP or via gov.gr) Solemn declaration of the owner & correctly completed. For a sample file, click here.
2. Warranty Refund (after Transfer)
If the water inteake is transferred to the new obligor, e.g. a new tenant or owner, then you can request the Warranty Refund with a separate electronic request by clicking here.
Again, a Certificate of Bank Account is required, in which you appear as the beneficiary or co-beneficiary, in order for the amount to be refunded.
Credit Refund Request – What You Need to Know
Select this specific request if you wish to receive a credit refund due to an incorrect payment you made (such as a duplicate payment or payment of someone else’s bill), or for other reasons.
More specifically, this may apply to situations such as:
– Incorrect or duplicate bill payment
– Payment made for another customer’s account
– Payment of an amount greater than the balance due
– Refund of difference due to bill adjustment (Social Residential Tariff – KOT A & B)
– Amounts resulting from canceled requests
You can now submit your refund request online through the MyEyathPortal. Learn more about the benefits of MyEyathPortal by clicking here.
ΠΡΟΣΟΧΗ
Θα χρειαστεί να επισυνάψετε σχετικά αποδεικτικά έγγραφα (π.χ. αποδείξεις πληρωμής, IBAN).
Απαιτείται Βεβαίωση Τήρησης Τραπεζικού Λογαριασμού, στην οποία να εμφανίζεστε ως δικαιούχος ή συνδικαιούχος, προκειμένου να πραγματοποιηθεί η επιστροφή του ποσού.
Εάν το πιστωτικό ποσό είναι μικρό, προτείνουμε να το συμψηφίσετε με τον επόμενο λογαριασμό σας.
